FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are usually processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most orders arrive within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it sooner (3–6 business days).
4. What is your return policy?
We offer 30-day returns from the date of delivery. Items must be unworn, unwashed, with original tags attached, and in new condition. Return shipping fees are the responsibility of the customer. Refunds will be processed after inspection.
5. How do I choose the right size?
Each product has a detailed size chart. We recommend measuring your baby and comparing with our size guide. Baby sizes can vary, so when in doubt, we suggest sizing up for comfort and longer wear.
6. What materials do you use?
We use premium, soft fabrics such as organic cotton, cotton blends, and bamboo fibers. All materials are gentle on baby’s sensitive skin. Fabric details are listed on every product page.
7. Are your clothes safe for newborns?
Yes. All our baby clothes are made with safe, non-toxic dyes and materials. We avoid harsh chemicals to ensure they are suitable even for newborns.
8. Are the clothes machine washable?
Yes! Most items are machine washable on gentle cycle in cold water. We recommend washing inside out and tumble dry on low or hang to dry to keep the fabric soft and colors bright.
9. Do your clothes have snaps or zippers?
Many of our onesies, rompers, and bodysuits feature nickel-free snaps at the crotch for easy diaper changes. We clearly mention closure types on each product page.
10. Do you ship internationally?
Currently, we only ship within the United States.
11. How can I track my order?
You will receive a tracking number by email once your order ships. You can also track it anytime in your account under “Order History”.
12. What if my order arrives damaged or incorrect?
Please contact us within 48 hours with photos. We will resolve the issue quickly by sending a replacement or issuing a refund.
13. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.